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Hotel Heluan, nestled in Karlovy Vary’s spa district, offers contactless check-in for convenience. Located directly opposite the Castle Colonnade and just steps from the Spring and Market colonnades, our hotel is also a brief drive from Goethe's Lookout Tower and a leisurely 12-minute stroll from the Mill Colonnade. Enjoy easy access to the town theatre and a nearby cable car to Diana Lookout Observation Tower. Our accommodations feature spacious rooms with stucco ceilings, majestic doors, and windows, some offering town views. Each room is equipped with coffee and tea facilities, a mini-fridge, a writing desk, a smart TV, and reliable WIFI. Bathrooms are stocked with towels, hairdryer, shower gel, and shampoo. Start your day with our continental hot and cold buffet breakfast. Despite its quaint size, the hotel features a charming, fully functional old-style elevator. Advance reservations are required for our limited on-site private parking. Enjoy the convenience of self check-in, allowing you to arrive and check in at your leisure, hassle-free.

Couples particularly like the location — they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the real heart of Karlovy Vary, this hotel has an excellent location score of 9.6

Breakfast info

Continental, Buffet

Private parking at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
1 single bed
and
1 large double bed
1 double bed
1 single bed
and
1 double bed
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Guest reviews

Categories:

Staff
8.7
Facilities
8.3
Cleanliness
8.6
Comfort
8.5
Value for money
8.8
Location
9.6
Free WiFi
9.3
Select topics to read reviews:

See what guests loved the most:

  • Deepak
    Czech Republic Czech Republic
    It was bang at the centre of all the action, very close to the springs The building is antique, wonderful and well preserved
  • Vitalijus
    Lithuania Lithuania
    Royal spacious rooms, impressively decorated, nice view through the window, great location
  • Katsiaryna
    Belarus Belarus
    Amazing old building with authentic interiors, helpful staff.

Hotel surroundings

Facilities of Heluan
Great facilities! Review score, 8.3

Most popular facilities
  • Private parking
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Terrace
  • Lift
  • Tea/coffee maker in all rooms
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bath
Bedroom
  • Linen
  • Wardrobe or closet
Outdoors
  • Terrace
Kitchen
  • Dining table
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Golf course (within 3 km)
    Additional charge
Living Area
  • Sofa
  • Seating Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Radio
  • TV
Food & Drink
  • Kid-friendly buffet
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible on site (reservation is needed) and costs € 12 per day.
  • Accessible parking
Services
  • Daily housekeeping
  • Private check-in/check-out
Reception services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Safety deposit box
General
  • Designated smoking area
  • Heating
  • Private entrance
  • Lift
  • Family rooms
  • Non-smoking rooms
Accessibility
  • Upper floors accessible by elevator
Languages spoken
  • Czech
  • German
  • English

House rules

Heluan takes special requests - add in the next step!

Check-in

From 14:00 to 18:00

Check-out

From 08:00 to 11:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa UnionPay credit card Discover JCB Diners Club Cash Heluan accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Hotel Heluan is using mainly contactless check-in, you will receive instructions on how to check-in, on the day of your arrival via email and SMS. In any case, contact Us.

On weekdays Monday until Thursday, we mainly use contacless check-in, reception is only available until 3PM. If you have any requests, let us know in advance.

Please inform Heluan in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

FAQs about Heluan

  • Heluan offers the following activities / services (charges may apply):

    • Golf course (within 3 km)

  • The prices at Heluan may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Room options at Heluan include:

    • Twin
    • Triple
    • Double

  • Check-in at Heluan is from 14:00, and check-out is until 11:00.

  • Guests staying at Heluan can enjoy a highly-rated breakfast during their stay (guest review score: 8.0).

    Breakfast option(s) include:

    • Continental
    • Buffet

  • Heluan is 100 yards from the centre of Karlovy Vary. All distances are measured in straight lines. Actual travel distances may vary.